As a meeting planner, addressing major issues during a group stay involves taking these steps
Acknowledge the Issues: Recognize the problems and communicate directly with the hotel management to ensure they are aware of the concerns.
Request a Detailed Action Plan: Ask the hotel for a clear plan to resolve the issues immediately.
Communicate with the Group: Keep your group informed about the steps being taken.
Seek Compensation: Request appropriate compensation for any inconvenience caused.
Conduct a Post-Event Review: After the event, meet with the hotel to discuss what went wrong and how it can be improved for future events.