10 Things Hotel Employees Appreciate From Hotel Guests
Things That Hotel Employees Appreciate from Hotel Guests
Politeness and Respect:
Example: Greeting hotel staff with a friendly "hello" and using "please" and "thank you" in your interactions.
Why: Politeness and respect go a long way in creating a positive atmosphere and encouraging staff to provide excellent service.
Clear Communication:
Example: Clearly stating your needs, preferences, and any special requests at check-in or during your stay.
Why: Helps staff understand and meet your expectations efficiently, reducing the chances of misunderstandings.
Patience:
Example: Waiting patiently during busy check-in times or when requesting assistance.
Why: Staff members are often multitasking and attending to multiple guests. Patience helps them manage their tasks without added stress.
Respect for Hotel Property:
Example: Taking care of the room and amenities, not causing damage, and following hotel rules (e.g., no smoking in non-smoking areas).
Why: Maintaining the condition of the property ensures a pleasant environment for all guests and reduces unnecessary work for housekeeping and maintenance staff.
Tipping:
Example: Offering a gratuity to housekeeping, bellhops, and other service staff for their efforts.
Why: Tipping is a tangible way to show appreciation for good service, and it can significantly boost staff morale.
Providing Feedback:
Example: Giving constructive feedback about your stay through hotel surveys or directly to the management.
Why: Positive feedback encourages staff, while constructive criticism helps the hotel improve its services.
Following Hotel Procedures:
Example: Checking out on time, adhering to pool hours, and complying with safety protocols.
Why: Following procedures helps the hotel run smoothly and ensures that services are available to all guests as intended.
Minimizing Noise:
Example: Keeping noise levels down in hallways and rooms, especially late at night.
Why: Reduces disturbances for other guests and makes it easier for staff to maintain a peaceful environment.
Being Self-Sufficient When Possible:
Example: Using available resources like the hotel app, in-room guides, or the concierge desk for information.
Why: Allows staff to manage their time effectively and assists more guests efficiently.
Recognizing Their Efforts:
Example: Acknowledging and thanking staff members for their hard work, especially those who go above and beyond.
Why: Recognition and appreciation can significantly boost staff morale and motivation.
By showing appreciation and understanding, guests can help create a positive and enjoyable experience for both themselves and hotel employees.