Lack of Responsiveness

Ignoring Inquiries: Not responding to emails or calls promptly can create a negative impression and signal disinterest.Delayed Responses: Taking too long to reply can lead to missed opportunities and give competitors an advantage.Unclear Communication: Providing vague or incomplete information can frustrate planners and specialists who rely on clear details to make decisions.

Being Unaccommodating

Rigid Policies: Refusing to negotiate terms or accommodate special requests can make your hotel less attractive.Lack of Flexibility: Not showing flexibility in areas like pricing, amenities, or scheduling can drive planners to look elsewhere.

Overpromising and Underdelivering

False Promises: Making promises that cannot be kept regarding services, availability, or amenities can lead to disappointment and damaged relationships.Inconsistent Information: Providing inconsistent or incorrect information can undermine trust and credibility.

Unprofessional Behavior

Lack of Courtesy: Rudeness or dismissive attitudes towards meeting planners and site selection specialists can harm potential business relationships.Unpreparedness: Being unprepared for meetings or site visits shows a lack of professionalism and respect for the planner's time and effort.

Ignoring Feedback

Disregarding Input: Failing to listen to or act on feedback from meeting planners can result in repeated mistakes and lost business.Resistance to Improvement: Showing a reluctance to improve based on constructive criticism can deter planners from working with your hotel.

Conclusion

Hotel salespeople should avoid behaviors that indicate unresponsiveness, inflexibility, unprofessionalism, and a lack of commitment to quality and improvement. Building strong, trust-based relationships with meeting planners and site selection specialists is crucial for securing and maintaining business. Responding promptly, being accommodating, delivering on promises, maintaining professionalism, and valuing feedback are essential practices for success in this competitive industry.